At Ooud Kraft, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier companies of international repute.

• All orders within India are eligible for free shipping.
• Cash on Delivery orders within India are subject to a charge of Rs 60 for eligible pin codes.
• For international orders, shipping costs are based on weight and may vary depending on the order volume and delivery location.
• Reverse pick up for returns is not applicable for international orders; customers must handle returns themselves.
• If you wish to return an order, we recommend raising a request immediately upon receipt.The maximum time frame for returns is 24 hours for food orders and 7 days for ther orders from the date of delivery.
• After receiving a return request for a replacement, please anticipate a delivery time of 4-5 days for food products and 12-15 days for other products.
• We will initiate the Re-ship or Refund as applicable immediately upon the receipt of the return shipment.
• To qualify for a return or exchange, the item must remain in its original condition – unworn, unused, with tags attached, and in its original packaging.
• In order to be eligible for a reverse pick up, the product must be well-packed to avoid damage during transit.
• Customised orders are not eligible for returns.
• Products sold under the stock clearance sale category on the website are not eligible for returns or exchanges.
• Refunds, returns, or exchanges are not possible for damaged, tampered with, or used products.
• Reverse pickup service is only available to orders delivered to specific serviceable pin codes.

Product Disclaimer:

There may be variations in colour and embellishment of the actual product against that as shown on the website. This is  due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.

 Happy to help you for return related queries at

Whatsapp : +91-7006435476
Email: info@ooudkraft.com

Returs Address:

Main Chowk Peerbagh

Opposite City Max Departmental Store,

Srinagar, Jammu and Kashmir 190014